Quality and Safeguarding Manager
Reporting to the CFO and based in Rhodes, this hands-on leadership role is responsible for quality, safeguarding and compliance across the organisation. You will oversee the Quality Management System, NDIS compliance, audits, incident and complaint management, child safety, privacy obligations and contract compliance, while driving continuous improvement and strengthening a culture of accountability.
Key responsibilities
-
Lead and enhance the Quality Management System in line with NDIS Practice Standards
-
Manage NDIS compliance, audits, registration and corrective actions
-
Oversee escalated complaints, reportable incidents and investigations
-
Analyse quality, risk and performance data to drive improvement
-
Maintain policies, procedures and quality frameworks
-
Build organisational capability in safeguarding and compliance
Key Selection Criteria
-
Relevant qualification in business or related discipline
-
Minimum 5 years’ experience in a similar quality/compliance role (ideally NFP or disability sector)
-
Strong knowledge of NDIS Practice Standards and child protection legislation
-
Experience managing audits and internal investigations
-
Working With Children Check and NDIS Worker Screening clearance
-
Current driver’s licence and right to work in Australia
Why Join Lifestart?
-
Competitive salary + super + annual leave loading
-
NFP salary packaging ($15,900 tax free) + $2,650 meals & entertainment
-
One week of paid gifted leave, one additional week of personal leave (15 days total), and cultural/ceremonial leave as part of Lifestart's commitment to acknowledge the diverse backgrounds of our employee.
-
Access to novated vehicle leasing, travel allowances & expense reimbursement.
-
Flexible working conditions, including hybrid option.
-
A strong focus on employee wellbeing, including access to a free Employee Assistance Program with complimentary counselling sessions, and dedicated days for team building and bonding.
-
Access to structured professional development, supervision, and peer support, with a strong emphasis on career succession.
-
Opportunity to make a real difference in the lives of children and families.
Ready to Apply?
If you are ready to embrace a new challenge that will allow you to make a lasting impact, we would love to hear from you. Please submit your resume and cover letter outlining your experience and what drives you to join our team.
For further information please see our website https://www.lifestart.org.au/our-culture/ or email careers@lifestart.org.au
We are an Equal Opportunity Employer, welcoming people with disability or lived experience, people from diverse cultural and linguistic backgrounds, people from the LGBTQI+ community and those people who identify as Aboriginal and Torres Strait Islander to our team. When you join Lifestart, we will value each individual's unique contribution.
We are not accepting introductions from recruitment agencies.