What is Microsoft Teams?
Microsoft Teams is an online meeting and communication platform which allows for voice and video calls and sharing of other content such as chat, files and apps. It is similar to other products like Skype or Zoom.
How does Lifestart use Microsoft Teams?
Lifestart uses Teams to conduct some of our online therapy sessions and meetings with clients. Your Key Worker may schedule a Teams meeting with you and send an invitation by email. During therapy sessions we may use some of the features of Teams for interactive activities with your child.
Why does Lifestart use Microsoft Teams?
Lifestart already uses Microsoft 365 which includes the business version of Teams. This means that we don’t need to pay extra for another platform. Teams is used internally by our staff which makes it a familiar and easy to use tool. It is a business grade product with good security and privacy controls.
Why not Zoom?
Zoom is a popular online meeting platform which has some advantages and disadvantages compared to Teams. It requires a separate paid subscription which is expensive for a large organisation. Lifestart does have a small number of Zoom accounts and may choose to use Zoom in some situations, but our preference is to use Teams when possible.
What do I need to access Microsoft Teams?
Any kind of modern device (newer than 5 years) such as a computer, laptop, tablet, iPad or smartphone that has a microphone, speakers and camera with a stable internet connection, preferably Wired or Wi-Fi. You will also need an email address.
Do I need to already have a Microsoft account or the Teams application?
No, you don’t need a Microsoft account to join a Teams meeting with Lifestart. You can join as a guest without needing to log in. There is also no need to download any application, as Teams can run in your web browser. However, if you do already have an account and use the Teams app, you are able to join this way too.
Does it cost any money for me to access Microsoft Teams?
No, it is completely free to join Lifestart Teams meetings as a guest. You don’t need any paid version of Teams from Microsoft. No purchase or subscription is required.
Are my Microsoft Teams sessions with Lifestart private?
Yes, Lifestart uses the business version of Teams, with appropriate security measures and access controls in place. Teams meetings by default are not recorded, unless otherwise stated by your Key Worker, with your consent only. Any content or recordings saved from meetings are stored within Lifestart’s private Microsoft 365 environment and cannot be accessed by any third parties.
What if I have technical issues with Microsoft Teams? How do I get help?
The first step would be to read our troubleshooting guides above. Your Key Worker will be able to walk you through joining a Teams meeting for the first time and help you with any basic troubleshooting as required. If they are not able to establish a stable meeting with you in a timely manner, they may opt for an alternative method, so the session time is not wasted, or reschedule the meeting. If more advanced troubleshooting is needed, the Key Worker is also able to reach out to our internal IT team for support. However we do not provide direct IT support to clients.
What if I can’t or don’t want to use Microsoft Teams to interact with Lifestart?
If you are unable or unwilling to use Teams for any reason, just let your Key Worker know and they will use alternative methods, such as Zoom, phone call or in-person meetings. Your preference will not negatively impact or limit your engagement with Lifestart in any way.