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HomeServices and SupportTherapy & Behaviour Support

To help us match you with the right available support, we need you to answer a few questions by filling out the simple web enquiry below. One of our Customer Experience Specialists will match these answers against current availability and be in touch.

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Services We Offer

Please choose from the type of service you’re looking for below. Please note, we can deliver Therapy and Behaviour Support that includes Occupational Therapy, Speech Therapy, Physiotherapy and Behaviour Support across Sydney face-to-face and across Australia online. However, if you have been specifically referred for the NDIS Early Childhood Approach, please check that we are the EC Partner for your area.

Speech Pathology

Our Speech Pathologists work alongside children and young people, and their families, to develop communication, language and literacy skills and support safe feeding and drinking.
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Physiotherapy

Our Physiotherapists specialise in the physical development and mobility of children and young people to maximise their participation in their chosen activities.

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Occupational Therapy

Our Occupational Therapists support children and young people, and their families, to participate in everyday activities, improving their independence and quality of life.
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Behaviour Support

Our Behaviour Support Practitioners use Positive Behaviour Support strategies to improve the quality of life of children and young people who have difficulty managing personal safety and risks.
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Frequently Asked Questions

If you have a query you cannot find the answer to below, please ring 1800 953 390 and talk to one of our friendly team members.

What happens if I require more than one kind of therapy or treatment?
At Lifestart, we use what’s known as the Keyworker Model. This means your child’s treatment is made easier by having one point of contact who understands your child’s situation and needs from a holistic perspective, and can arrange the appropriate treatment across a variety of therapy disciplines and programs.
What is the hourly rate?
The hourly rate is currently $193.99 per hour.

We charge for all time spent supporting you and your child. This support is sometimes provided in person and sometimes when we are not with you or your child. We will always discuss and agree on supports with you beforehand. The conditions and price of supports may be varied in line with changes to NDIS Pricing Arrangements and Price Limits as set by the National Disability Insurance Agency (NDIA).

Do I have to pay for the travel cost of the therapist or practitioner?

Yes, we charge for the time it takes to travel to your appointment:

  • up to 30 minutes for the time taken to travel to an appointment.
  • up to 30 minutes for the time taken to travel from your appointment back to our usual place of work.

We calculate travel on the time it takes staff to travel to you. Travel time can vary, so the travel charge you receive for each appointment will vary, even if each appointment is in the same location. To help reduce these costs, we try to book appointments with other clients in your area on the same day to reduce travel costs.

How can therapy and behaviour support at Lifestart be paid for?
If your child has an NDIS plan, you can use Lifestart therapists and practitioners under the Improved Daily Living Skills and/or Improved Relationships categories.

If you do not have an NDIS plan, you can also talk to your private health insurer who may cover part of the costs. You can also use a referral from your GP to access Medicare funding to cover part of the costs.

Do you offer Support Workers?
No. However, our therapists and practitioners will often liaise and collaborate with a child’s support worker to make sure their goals and progress are being worked on across all areas of their support.
What is the cancellation policy?
If you need to change or cancel an appointment, please tell us at least two days before and let us know within regular business hours (8am-5pm Monday to Friday) so we can change your booking without incurring a cancellation fee. Otherwise, you will be billed for the session.
Can I talk to the therapist before booking the treatment to make sure I am comfortable with them?
Yes, we do offer free 15-minute consults with therapists. Ring 1800 953 390 to talk to one of our Customer Experience team or fill out our enquiry form and once available therapists are connected to your needs, you can request a consult.
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