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Changes to NDIS Myplace portal

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Aug 3, 2018

A range of changes designed to improve the NDIS’s online systems for participants and providers went live on July 23.

Portal enhancements gave participants and providers the option to:

  • Edit new service bookings
  • Increase and decrease the duration, price and quantity of each service booking
  • Immediately cancel a service booking
  • Receive a reason or explanatory note for why the provider rejected the revision

The Provider Finder enhancements:

  • Made it easier to find providers, their location and hours of operation information
  • Made it easier to find the right service in a participant’s preferred location
  • Provided a mapping tool to give a more precise search response and show location
  • Allowed participants to search for providers beyond the current 50km limit
  • Improved usability and accessibility through the roll out of a new visual design and guided help text.

Find out more here.